How can we help?
If you need assistance with your Apna Rank account or have a question, you're in the right place.
Contact Us
Frequently Asked Questions
How do I create an account?
Tap "Sign Up" and follow the steps. You will need to provide your email address and verify it with an OTP. You will then set up your profile (name, date of birth, username, password) and choose your exam category.
Can I change my username?
No. Usernames are permanent once set and cannot be changed. Please choose carefully during sign-up.
I didn't get my OTP (email) — what now?
Make sure you entered the correct email address. OTPs may take up to 60 seconds to arrive. Check your spam/junk folder. If the issue persists, tap the "Resend OTP" button or try again after a few minutes. If you still can't receive OTPs, contact us at the email below.
How do I reset a forgotten password?
Tap "Forgot Password" on the login screen, enter your email address, and we will send you a secure link to reset it.
I'm under 18 — can I use Apna Rank?
Yes! Users under 18 can sign up, but your account will only be activated after a parent or guardian verifies their consent via an email sent to their address. This is required by Indian data protection law (DPDP Act, 2023).
How do I delete my account, and what happens to my data?
Email us at the support address below from the email address linked to your account and request deletion. We will process your request within 7 working days. Upon deletion, your personal data will be removed or anonymised within 30 days, except where we are legally required to retain certain records.
Is Apna Rank free?
Yes — Apna Rank is currently completely free to use. We may introduce optional paid features in the future, but core diagnostic functionality will remain accessible without payment.
Which exams does Apna Rank cover?
We currently support six exam families: SSC (CGL, CHSL, MTS, GD, CPO), Railway (NTPC, Group D, ALP, JE), UPSC (CSE, CDS, NDA), NEET (UG, PG), JEE (Main, Advanced), and School Boards (10th & 12th — CBSE, ICSE, State Boards).
I found a wrong answer or content error — how do I report it?
We appreciate error reports — they help us improve. Email us at the support address below with the test name, question number, and a description of the error (e.g. incorrect answer key, unclear question text). We will review and correct verified errors.
How do I contact support or raise a privacy/grievance request?
For general support, email us at the address shown below. For data-related or privacy requests, you may contact our designated Grievance Officer (details at the bottom of this page). We aim to acknowledge all requests within 48 hours and respond substantively within 30 days.
Grievance Officer
For data-related or privacy requests, you may contact our designated Grievance Officer: